
Stefanie Michaud
DIRECTOR OF PROJECT OPERATIONS
I lead clients through the entire system implementation journey—from early discovery to post-launch optimization. Excelling at translating stakeholder input into clear, actionable requirements, I produce detailed documentation that ensures accuracy and accountability throughout the build. Known for exceptional testing skills, I methodically validate every process, field, and workflow—identifying even the smallest issues before they impact the client. My career spans nearly two decades in system analysis, process design, and technology implementation for manufacturing, retail, and service-based organizations, with a reputation for tenacity in solving complex problems and driving solutions to completion.
Outside of work, I thoroughly enjoy exercising and family time, and am dedicated to supporting individuals in rebuilding their lives and achieving long-term wellbeing.
I bridge the gap between business vision and technical execution, turning complex requirements into seamless Salesforce and ERP solutions that deliver measurable value.
I partner with clients to address key challenges, including:
Business needs that aren't fully translated into system functionality
Inefficiencies caused by fragmented processes and disconnected tools
Hidden system issues that go undetected without thorough testing and documentation
Low adoption or missed ROI from poorly aligned system implementations
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